Return & Refund Policy

Returns

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be in the original packaging, with all tags/labels attached.
  

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to our error (defective or wrong item).

Exchanges

If you need to exchange an item for a different size or style, please contact us at ratyshnyakn@gmail.com. We recommend returning the original item for a refund and placing a new order to ensure faster processing.

Shipping Returns

Customers are responsible for paying return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect product, please contact us within 7 days of delivery at ratyshnyakn@gmail.com with photos of the issue. We will provide a prepaid return label or replacement at no additional cost.

Questions

For any questions regarding returns or refunds, please contact us at:
📧 Email: info@euro-complect.com